Last updated: 2025/05/25
Developed by the Flashloop Team
User-generated content (including text prompts and videos created with Flashloop) is stored securely in cloud services and is only accessible by you.
You always own your content. You can delete any videos or uploads at any time within the app.
Data Retention: Your content remains available in your account until you choose to delete it. We do not delete user data automatically.
Permanent Deletion: When you delete content, it is permanently removed and cannot be restored.
Flashloop does not collect or store any personally identifiable information (PII).
The app may request access to device features (like your photo library) for saving your creations but does not collect or transmit device data.
Image-to-Video Creation: When you upload images for AI video generation, they are processed for creating your requested content.
Third-Party AI Providers: Your uploads are processed by trusted third-party AI model providers such as Google and others using advanced AI technologies.
Purpose Limitation: Uploaded images are only used for generating your AI video content.
Data Retention: Uploaded images are securely stored in the cloud and are accessible only by you. Data is not deleted unless you choose to remove it.
User-Controlled Deletion: You can delete any uploaded images and generated videos at any time via Flashloop.
Permanent Deletion: Once deleted, your data cannot be recovered.
Data Security: All images are transmitted and processed securely, in accordance with privacy and security standards of each AI provider.
We use industry-standard security practices to safeguard your data.
You are responsible for keeping your device secure and controlling access to Flashloop.
When using Flashloop's AI features, your data may be handled by third-party AI providers. Please review their privacy policies:
Google AI: https://policies.google.com/privacy
Note: This list may grow as we add new partners to improve your experience. For any new providers, you can:
Important: Third-party providers have their own privacy policies. Flashloop is not responsible for their practices. By using Flashloop, you agree your data may be processed according to both our policy and those of any relevant AI providers.
You have full control over your Flashloop data: delete videos, uploads, or uninstall at any time.
Image Deletion: Delete uploaded images at your discretion. We will promptly remove them from our processing systems.
Third-Party Processing: By using AI features, you consent to your data being processed by third-party AI providers as per their policies.
Flashloop may update this policy. Changes are effective as soon as they are posted in the app.
Questions about privacy or data processing? Reach out to us at [email protected].
Credits purchased in Flashloop are used for AI video creation. The number of credits used depends on your project.
We offer multiple credit packages at various prices so you can choose what works for you.
Because Flashloop's AI video generation is a digital service, credits spent after purchase are non-refundable.
If technical issues cause your credits to not appear or be deducted incorrectly, contact our support right away.
We reserve the right to deny refunds in cases of abuse or suspected fraud.
Please double-check your credit balance and purchase selections to prevent accidental double purchases.
We recommend trying out the daily free credits and trial features before buying a large package.
For any refund questions or purchase issues, contact us through in-app support or email [email protected].
We'll investigate and resolve your request as soon as possible.
By using Flashloop, you agree to this Privacy Policy and Refund & Purchase Policy.